Reference

Terms That Govern Your 299bad Account

These terms set out what you agree to when you open and use a 299bad account — covering deposits via bKash, Nagad, or Rocket, game access, and withdrawal conditions.

Account eligibilityWallet & payment rulesWithdrawal conditionsAccount suspension policy
299bad Terms That Govern Your 299bad Account
HOW WE OPERATE

Account Security and Your Rights

We handle your account data and wallet information with care. Here is how we approach the areas that matter most under these terms.

Data Handling

Your personal details and wallet numbers — bKash, Nagad, Rocket — are stored securely and used only for account verification and transaction matching. We do not share them with third parties outside of payment processing.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account wallet.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request a summary of your account data by contacting support through the channels listed above.

Requesting Changes

To update your registered wallet number or personal details, submit a request via live chat or email with proof of identity. Changes take effect after our verification team confirms the update.

CONTACT CHANNELS

Reach Us About Your Terms Query

If something in these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access status, our support team is available through the channels below. Have your registered wallet number ready when you contact us — it speeds up verification.

Team online

Live Chat

Start a live chat session from the account dashboard. Available during active hours for account, wallet, and terms-related questions.

Email Support

Send a detailed message to our support address for written records of disputes or formal terms queries. We respond within one business day.

Help Centre

Our help centre covers common account and payment questions, including how bKash, Nagad, and Rocket transactions are processed and verified.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and what happens when something goes wrong.

Account eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that accessing this platform is lawful in your jurisdiction before registering.

Withdrawals require a name match between your registered account and your wallet. If there is a mismatch, support will contact you to verify before releasing funds — this protects your account from unauthorised withdrawals.

We may suspend or close accounts that breach these terms — including duplicate accounts or payment fraud. In most cases we will notify you, but immediate suspension applies where security is at risk.

Contact support via live chat or email with your transaction reference and registered wallet number. We aim to acknowledge disputes within one business day and resolve them as quickly as the verification process allows.

Yes. Send a data request through our email support channel with your account details. We will provide a summary of the personal and transaction data we hold, in line with applicable data rules.

We may update these terms when our services or applicable rules change. We will notify you via your registered contact before material changes take effect. Continued use of your account after that point means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.