What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and amount to keep your wallet
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history accurate and to process your request. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to detect unusual activity.
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Cookies help us remember your session so you do not have to log in again on the same device. We hold this data only as long as your account is active or as required by applicable law. If you close your account, you can request deletion
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of personal data that we are not legally required to retain. How this policy applies to you depends on your local law and the eligible regions from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.